Refund policy
Return & Refund Policy – WizWarts Pocket Watch
We want you to love your WizWarts Pocket Watch. If something isn’t right, we’re here to help.
Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible:
- The item must be unused and in the same condition you received it
- It must be in the original packaging
- Proof of purchase (order number or receipt) is required
To start a return, please contact us at barnsshirley850@gmail.com
with your order number and reason for return.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the issue
We’ll send a replacement or issue a full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged.
For exchanges, contact us at barnsshirley850@gmail.com
Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Items not in original condition
- Items returned without prior approval
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
Order Cancellations
Orders can be canceled within 12 hours of purchase. After that, your order may already be processed.
Contact Us
For any questions, reach out to us at:
barnsshirley850@gmail.com